Social Kapture Spotlight: Account Manager Diana Custodio

We're excited to shine the spotlight on Diana Custodio, one of our talented Account Managers here at Social Kapture! Since joining the team, Diana has made a lasting impact with her innovation, leadership, and dedication to client success.

---

Diana’s SK Journey

Diana first joined Social Kapture in August 2021 as a Client Services Coordinator. Her strong communication skills, client-first mindset, and ability to problem-solve quickly became clear strengths.

"What excited me about joining Social Kapture was the opportunity to learn from industry experts while making a real impact for clients."

In April 2024, she officially stepped into the role of Account Manager, marking a major milestone in her career with SK. She has been an essential part of the team for the last four years, growing alongside the company and helping shape our client experience.

---

Making Waves in Client Services

Diana has been instrumental in supporting and enhancing our client experience, including:

Onboarding Customer Journey - Diana helped restructure this process for a smoother start-to-finish experience that gets communities up and running faster

Premium Customer Journey - She contributed to elevating this experience with more strategic touchpoints and personalized support that drives better results

Local Customer Journey - Diana played a key role in building this new journey to better connect with community-focused clients who want that neighborhood feel

Her fresh ideas have improved both internal workflows and the overall client experience.

"Diana is my go-to person for anything onboarding related. She understands the process and is always working to anticipate what our clients need before they even ask." - Ivy Facio, Vice President of Marketing & Growth

---

What She Loves Most

"The most rewarding part of being an Account Manager is leading orientation calls. These conversations give me the chance to connect with clients, understand their goals, and share how social media can help them reach new heights."

For Diana, each orientation call is an opportunity to build trust and excitement. Her enthusiasm and ability to connect from the very first interaction set the tone for successful long-term partnerships.

---

Beyond the Office

When she's not leading orientation calls or streamlining our onboarding process, you'll find Diana mastering new recipes, diving into a good book, or staying active with boxing. That same energy and dedication she brings to her hobbies? She channels it right into helping our communities stand out.

---

Growth and Looking Ahead

Through this role, Diana has sharpened her ability to innovate and communicate solutions that benefit both clients and the SK team. She enjoys the challenge of unexpected situations, knowing they push her to think logically and strategically.

"Every client brings something different to the table. I love finding creative ways to help them stand out while staying true to their community's personality."

Looking ahead, Diana is excited to continue strengthening client relationships and collaborating with her team on new ways to support clients' marketing and leasing goals.

Diana brings a genuine commitment to client success in everything she does. Her attention to detail and proactive approach help ensure clients feel supported throughout their journey with Social Kapture.

---

Ready to Stand Out?

Want to experience Diana's client-first approach? Connect with our team to see how Social Kapture can help your community stand out with content worth the follow.

---

Get in Touch with Us

If you have any questions about our services or want to learn more about how Social Kapture can help your business thrive, we encourage you to visit our Contact Page. We’re here to help and look forward to hearing from you!

Social Kapture

The content provided on this website is intended for general informational purposes only. While we strive to ensure the accuracy and relevance of the information shared, we make no guarantees regarding its completeness, reliability, usefulness, or the results and performance of any strategies or services discussed. Any actions you take based on the information found here are solely at your own risk. Social Kapture disclaims any liability for decisions made or actions taken in reliance on this content by you, other visitors, or any parties informed of its details.